Twitter Updates
Monday, April 27, 2009
Help at Hand : Phone Numbers for Abuse Assistance
Who to call -
02 5561000 Abu Dhabi Social Support Centre
02 8081999 Al Gharbia Social Support Centre
800111 Dubai Foundation for Women and Children
Source: Gulf News
Tuesday, January 20, 2009
Etisalat goes live with voice directory service
http://www.itp.net/news/544069-etisalat-goes-live-with-voice-directory-service
After months of in-house tweaking and testing, Etisalat has launched its voice directory service in an effort to reduce response times.
Initially available only to landline customers calling ‘181’, the service will soon be made available to Etisalat’s mobile customers as well.
The service works with the help of an Interactive Voice Response (IVR) system that uses automatic speech recognition to distinguish commands in both Arabic and English, regardless of caller accent or dialect.
As the service is only in its first phase, it can presently only provide listings for five main categories – finance, travel, hotels, restaurants and healthcare. Other categories will be included at a later stage.
Customer service agents at Etisalat, who previously handled directory enquiries, will now provide support for other categories and requests that the system can’t handle.
Tuesday, April 22, 2008
Report dangerous drivers in Dubai
(excerpt from Readers Comments in 7Days.ae)