Twitter Updates
Monday, April 27, 2009
Help at Hand : Phone Numbers for Abuse Assistance
Who to call -
02 5561000 Abu Dhabi Social Support Centre
02 8081999 Al Gharbia Social Support Centre
800111 Dubai Foundation for Women and Children
Source: Gulf News
Tuesday, January 20, 2009
Etisalat goes live with voice directory service
http://www.itp.net/news/544069-etisalat-goes-live-with-voice-directory-service
After months of in-house tweaking and testing, Etisalat has launched its voice directory service in an effort to reduce response times.
Initially available only to landline customers calling ‘181’, the service will soon be made available to Etisalat’s mobile customers as well.
The service works with the help of an Interactive Voice Response (IVR) system that uses automatic speech recognition to distinguish commands in both Arabic and English, regardless of caller accent or dialect.
As the service is only in its first phase, it can presently only provide listings for five main categories – finance, travel, hotels, restaurants and healthcare. Other categories will be included at a later stage.
Customer service agents at Etisalat, who previously handled directory enquiries, will now provide support for other categories and requests that the system can’t handle.
Tuesday, April 22, 2008
Report dangerous drivers in Dubai
(excerpt from Readers Comments in 7Days.ae)
Saturday, April 5, 2008
Useful Phone Numbers - Abu Dhabi, Dubai and Sharjah
Essential telephone numbers in UAE
Staff Report
Published: March 02, 2008, 10:27
Dubai: 999, the emergency number in the country, is one of the busiest numbers in the country, naturally, but often for all the wrong reasons.
Click here to download the Gulf News essential numbers guide for Dubai and Abu Dhabi (pdf)
Click here to download the Gulf News essential numbers guide for Sharjah (pdf)
Many residents call 999 seeking a taxi or to find out the traffic situation. Hundreds of trivial and inane calls are made to 999 every day, hindering the work of police on emergency duty.
A staggering 573,471 calls were made to 999 in 2007 and these were not emergencies. Most were enquiries on speed limits on roads, location of certain departments, traffic fines, transactions related to the Naturalisation and Residency Department and complaints against taxi drivers.
Lieutenant General Dahi Khalfan Tamim, Chief of Dubai Police, recently said: "Nobody knows the amount of effort that goes into answering calls on 999. Therefore, people should only call 999 in case of emergencies which require the immediate presence of security or rescue personnel," he said.
In an attempt to offer easy access to information, Gulf News has compiled some of the important telephone numbers in the country.
We have compiled some of the essential numbers, including traffic, transport and hospital numbers, which are in an easily downloadable PDF format. We will be adding to the list as and when we get and verify essential telephone numbers
